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Virgin Mobile Canada

This is a second rate company, STAY AWAY. Ive had nothing but problems with them since joining in August. As a consumer, it’s extremely frustrating when a company charges a premium for cell phone service and half the customer service reps DO NOT understand English. Secondly, For three months straight I have been charged for long distance on numbers on my fav 10 list. Ive requested a supervisor to no avail, I keep getting excuses. The issue hasn’t been resolved at all. Virgin Mobile Canada has lost me as a customer for shitty service.

High five Virgin Mobile! You suck!

Posted in General, Wireless Phone.

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By Annonymous – January 8, 2012

Bell Canada, Windsor

I notified Bell in March that the name on the account was changing from Lori Berro to Greg Berro due to a separation. I did so through customer service, by e-mail and Greg also phoned to discuss the matter with them. Today, Dec. 21, I received a phone call from Bell saying that I owed them $323. They said that it would affect my credit if I didn’t do so immediately. I was not living at the address and did not use the services I’m being billed for.

Posted in General, Wireless Phone.

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By Annonymous – January 8, 2012

Solo Mobile,QC, Montreal

Solo Mobile customer Service is one of the worst in Montreal. Their deals are fake, they say something and charge extra. Please forward it to proper autherities.

Posted in General, Wireless Phone.

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By Annonymous – January 8, 2012

Wind Mobile are perpetrators of fraud and exceedingly unhelpful

One year ago, an unknown party stole my credit card information (not the card itself) and used it to open an account at Wind Mobile.

For the past six months, I have been trying to get the matter resolved with Wind people only to be met with resistance and stalling tactics. I have been on hold for up to 45 minutes on several occasions, then promptly hung up on by Wind employees. I have been yelled at, bounced around departments, lied to and basically treated like the criminal in this matter, rather than as the victim of a crime.

My two biggest complaints about Wind are:

A) They exercised what appears to be very little security when signing the person claiming to be me up for a contract. However, once the error was pointed out, they have been withholding information and basically giving me the run-around because they claim that they can’t verify my identity. They have a collections agency calling me 3 to 5 times a week because they hold me responsible for paying up. Yet, because I can’t provide the security information that the criminal who set the account up provided them with (i.e. address, pin code, etc.), they cannot confirm that I am the legitimate holder of the account. The hypocrisy of it is astounding.

B) Wind provides no recourse for aggrieved customers to communicate effectively with the relevant departments. The only way to get in touch with anyone at the company is to go through customer service, and their only recourse is to transfer your call to the general mailbox. At one point, I waited 40 minutes to speak to someone in Credit and Collections. When I finally spoke to someone, I was hung up on/the call was lost. So, I called back and the EXACT SAME THING happened again. When I called a third time, the Customer service agent refused to do anything for me other than put me on hold again. She wouldn’t let me speak to a supervisor or anyone else in the company and eventually just transferred the call to get rid of me.

I believe that Wind is making it purposely difficult for aggrieved customers to communicate with senior personnel thereby discouraging them from pursuing legitimate complaints.

http://www.youtube.com/my_videos?feature=mhee

Posted in General.

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By Annonymous – November 11, 2011

Finetech.ca computer shop – Brampton

Sukhi Bhullar owner of the company is a scammer… I took my computer for check up as it was not working.. he told me hard disk is bad and will replace it… he put new hard disk in and then started installing windows 7 on it… without my permission… and asked me for full price of win7 install…
if you do not ask my permission to install the software.. how can you even install it…
he is a scammer… bought another thing from his shop.. http://www.finetech.ca and it does not work either…
and on top he does not accept CC or cheque as he does not give u receipt … so i had to pay in cash… told him to exchange cash with cheque.. but he declined giving me back any cash.
beware of shopping at his shop… in Brampton… fine tech computers…
thanks sukhi bhullar….

Posted in Computer, General, Services.

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By admin – October 25, 2011

Humber River Regional Hospital (finch)

Very bad hospital… dont go there my dad passed away new years ever/day .. dr told he was fine and would be released in am.. i went home in a few hours they called me and told me to come right away..i did and he was dead… funny thing nobody told me why… he was on an oxygen gen and they somtime stop..so the nurse didnt get there..it was new years eve.. first nurse said she found him on the floor…then the other nurses said he was in his bed… still no answer how he died…was not suppose to die..IT WAS NEW YEARS EVE NOBODY CARED!!!! this is why… so they told me it was his pulminary fibrosis NO IT was not…dr told me few hours befor that he was to leave in am…. i wish i would of got a lawyer…sombody help me please???? can i still do somthing..we have no money..

email..add JBMWF1@hotmail.com
Giovanni Logozzo

Posted in Medical-Hospitals.

1 comment

By Annonymous – July 20, 2011

Vancouver – Virgin – Credit Card

Never ever give a credit card to virgin to keep on file all they do is misuse it every couple of days they keep hammering your credit card without your permission, virgin is a lousy phone carrier
I letting u know never give a credit card to virgin mobile
U will regret it, I’m sure we r not the only people that have been screwed by virgin.
They r a rip off
Warning be careful, check your bank statements

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By Annonymous – July 16, 2011

Solo Mobile

Switched from Solo to Bell “for free”.
Called solo to ask about my last payment because we do pay a month ahead. They tried to say I owed $100 for switching and I corrected them.
Was told the owed me $4.61. I would get a check within 90- days.
Called now after 6 months for my check….they don’t refund anything under $5……..What utter Bull—–

Posted in Wireless Phone.

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By Annonymous – July 14, 2011

Rude receptionist!/ University of Alberta hospital/Edmonton Ab

I called the hospital because i turned 18 thus am not allowed in the childrens ward (i have over active thyriod), when i called in to see what could be done, the main receptionist hung up on me!
As i needed an answer i called again and was forced to deal with an unhappy receptionist who treated me in a very unfair manner, and on top of that she transfed me to the wrong ward! THen the receptionist there thought it appropiate to make fun of me for not knowing how to contact my doctor.
This behaviour was so rude and unprofessional that i hung up and now am still left with this issue.
I have never been so insulted in my life! as a patien i feel i deserve respect, seeing as i have given it.

Posted in Medical-Hospitals.

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By Annonymous – July 12, 2011

Koodo – MOVE CUSTOMER SERVICE BACK TO CANADA!!!!

I have been a customer of Koodo’s for about 4 years. I have always found customer service EXCELLENT… until today.

I have been trying to find out information about City Koodo and I’m asking the agent questions and it is CLEAR they have no idea what I’m talking about… a first for Koodo Customer Service.

After asking them a few basic questions on roaming and LD charges, it was evident he didn’t know what area code 416, 613, or 514 was… I asked him where he was located and he said not in Canada… NO KIDDING!!!! I called 4 times and 4 times in a row I got somebody that had no idea what they were talking about AND I waited on hold forever which I never used to do.

I hope this reaches somebody in authority at some point… BAD DECISION!!! Move it back or you will make my decision to move to Mobilicity EASY. American Express off-shored customer service for about 5 years and after a zillion complaints, they moved it back.

I have got about 10 people to move to Koodo because of your customer service… I’m getting very frustrated…. I’m going to call again and see what the next person says or see if I can talk to somebody in Canada.

Posted in Wireless Phone.

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By Annonymous – July 12, 2011

Unknown Charge, Virgin Mobility/Vancouver BC

On my last bill I have a $10.00 charge of Txt MSG, as I have free unlimited message, I have called them several times to tell me what it is, they are always very vague, they say could be horoscope or something else, I have not signed up for anything, so I want to know exactly what it is.

I have asked them several times to cancel my browser for I do not want to have it, they say that they will do, but they never do, the only way to check is trying it and I have to pay every time.

Posted in Wireless Phone.

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By Annonymous – July 10, 2011

Cancellation Gone Wrong – cont’d (part 3)

I don’t mean to be using this as a blog, but I really hope these stories get to the cell phone providers. This is a long read, but worth it folks. (You can even use it in some training if you’re in the field).
Is it me or there’s a lot of Virgin Mobile complaints… here’s a follow up to mine. Buckle up for part 3 (previous 5/2/11 and 5/6/11).
On May 2, my complaint was about the cancellation policy, lack of customer service, but mostly knowledge, and the “pass the buck” business process from the Virgin’s team. Fair to say they are “virgins to Customer Service”. I can do without customer service, I’d even rather deal online, but if you are going to service me on the phone, please use common sense, and let simple facts help you make an educated decision.
On May 6, I was complaining that the “Solutions Team” never called back, as per their policy, logged a complaint with the BBB and CTCS, and challenged them to explain the unlawful business conduct.
Today, July 8; where do I start? For starters, the “Solutions Team” did leave messages on my voice mail. On May 21 2:15pm (Lisa), on May 23 (Diane) – that one was good, Diane’s message said she was returning a call from a cancellation request of May 22??. A live voice on May 25 (Bobbie-Joe) – returning my call for a cancellation request of May 2nd, but noticed they fixed a previous error and my account showed a credit and the refund would be mailed to me on June 24. My last invoice was to be June 2, no luck getting the 30day waived, but at this point I’m in it to see what will happen.
I questioned why I kept getting phone calls from all these people, and if their policies had anything as far as a credit when they lie to their customers and go over the 48hr promise. After long minutes on hold, all of Virgin’s poorly trained but consistent representatives came back with the same answer “I’m not sure”.
I have yet to receive a reply from any of my email complaints directly to Virgin, I can only assume the online reps have received the same training as the telephone CSR’s – interested to know what the hiring process is at Virgin.
Well, what do you know, on July 2, Virgin billed me again!! Of course, after reading their professionally labeled e-statement “Hey there, It’s time for your monthly meet up with your e-Bill!”, I called on July 3rd to stay on hold and get an answer from Kaylee as to WTF is happening. Kaylee claims my account was in a “suspended” status, just as if it was on hold waiting to be reopened, but not closed. She took another 15 minutes to read the notes as per my request (to read and read them again). When she did come back on the line, she said the account is now CLOSED and she rebated the last month’s erroneous bill. I am back to a $12.80 credit, and they will refund this credit back to me in form of a cheque by mail. Stay tuned for Complaint Part 4! Kaylee didn’t have any comments as to why she was able to close the account without having to engage the “Solutions Team”, or why I was billed again, or why the credit was not issued in June like promised, or why no one is responding to my emails or why the legal team isn’t getting back to me regarding unlawful practices, or why I am declined a full refund. Maybe I don’t blame her for being silent, but given that your job (although I question the legitimacy) is to speak on the phone, some sort of communication skills should be a priority for her, her peers, management and leadership team of Virgin Mobile.

Posted in Wireless Phone.

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By Annonymous – July 8, 2011

Fido / Milton

Coverage really bad. 95% calls are dropped.

Posted in Wireless Phone.

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By Annonymous – July 7, 2011

Virgin Mobile Customer “Care” — B.S.

Beware of Virgin Mobile. They are NO DIFFERENT from companies like Telus or Bell. I tried to replace my aging Virgin phone with a newer model because my battery was dying. I phoned the number on the VirginMobile.ca website. They promised I would have phone service until I received my new phone. They promised my new phone would be delivered in 5 business days. It’s been almost a month. I haven’t had phone service as they’ve disconnected the old phone. They haven’t delivered the new phone. They HAVE however billed me (very efficient). When phoned and asked where my phone was they said I need to call SPDATA Response Management…(the company they outsource their call center I suspect). They take no responsibility in resolving problems and are experts at giving the customer the run around….brings back memories of Telus.

Posted in Wireless Phone.

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By Annonymous – July 7, 2011

DEPARTMENT OF SURGERY/MOUNT SAINAI HOSPITAL/TORONTO

Dear Sir,/Madam

My name is Walid Youssef. I was taken to Mount Sinai Hospital on 1/07/2011 by ambulance. I had severe bleeding from the rectum that caused fainting and a significant drop of Hemoglobin. I did receive the best care in the ER department.

However, when I was transferred to the Surgery Department (14 North), I continued to suffer frequent pains due to a throat ulcer that did not respond to pain killers.

I was scheduled to have colonoscopy, After preparation i suffered severe abdominal pain and distention that started around midnight. For the following three hours I had been trying to get relief, I took Tylenol, I was given Percocet; I vomited the given medication.

I asked the nurse on charge to be seen by the doctor and they refused ??? NO ONE SEEMED to care about my pains, where, or how severe.

The second day after that bad experience, I was frustrated again Around 2 PM the colonoscopy was postponed, NO REASONABLE EXPLANATION was given.

I feel frustrated, humiliated and even discriminated. I would like to ask for an explanation for the above inconveniences.

HERE IS THE REPLY FROM THEIR POSTED COMPLAINT LINE
Delivery to the following recipient failed permanently:

patientrelationsunit@mtsinai.on.ca.

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 501 501 5.5.2 RCPT TO syntax error (state 14).

—– Original message —–

Received: by 10.90.249.40 with SMTP id w40mr4111638agh.4.1309838653344;
Mon, 04 Jul 2011 21:04:13 -0700 (PDT)
Return-Path:
Received: from [192.168.2.12] (bas1-toronto08-1279487419.dsl.bell.ca [76.67.109.187])
by mx.google.com with ESMTPS id v9sm6270487anv.30.2011.07.04.21.04.11
(version=SSLv3 cipher=OTHER);
Mon, 04 Jul 2011 21:04:12 -0700 (PDT)
Message-ID:
Date: Tue, 05 Jul 2011 00:04:10 -0400
From: Walid
User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100802 Thunderbird/3.1.2
MIME-Version: 1.0
To: patientrelationsunit@mtsinai.on.ca.
Subject: INCONVENIENCE MET AT THE DEPARTMENT OF SURGERY
Content-Type: multipart/alternative;
boundary=”————090905090800020900010208″

Walid Youssef
Clinical Application Analyst
200 Keele St. TH# 15
Toronto, ON, M6P 2K2
416-275-5443

Posted in Medical-Hospitals.

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By Annonymous – July 5, 2011