This is a second rate company, STAY AWAY. Ive had nothing but problems with them since joining in August. As a consumer, it’s extremely frustrating when a company charges a premium for cell phone service and half the customer service reps DO NOT understand English. Secondly, For three months straight I have been charged for long distance on numbers on my fav 10 list. Ive requested a supervisor to no avail, I keep getting excuses. The issue hasn’t been resolved at all. Virgin Mobile Canada has lost me as a customer for shitty service.
High five Virgin Mobile! You suck!
I have to agree with you 100%, I have dealt with Virgin in Europe and the USA and had no problems. Canada (my home country) Virgin Mobile is the worst. They over charge, monthly and then apologize, just so they can over charge you again the next month. Talking to a supervisor, I don’t think they have any. My last attempt to call the I was left on hold for 30 minutes and 51 seconds, before I was disconnect. I don’t know how they won the JD power award for customer service, they don’t understand the meaning of the word “Customer Service”